Putting User Accessibility at the
Core of all UX/UI Design Processes
How our Consultants use Design Thinking and User-Centred Design Approach to Design Secured Digital Services, Products and Solutions that Address User-Needs, Meet Business Goals and Improve User-Experience (UX).
At Digital & Delivery, we know that UCD is the best way to Digital Transformation. We put users at the core of all design processes and take an accessibility by default approach
In our UCD practices, we work closely with our client technology and business partners to design services and products that offer a complete end-to-end user journey and cover front and back-end processes including offline and online channels. We produce design parks and product management artefacts for future reference.
Digital services, mobile and websites are designed to be compliant with user accessibility by default.
Our Approach
1
Carry Out User Research: This helps to understand the context
2
Define Requirements: These are factual requirements
3
Design Prototypes
4
Test: Carry out usability testing
Our User-Centred Design Principles
User Research
Our specialist user researchers listen to end-user problems and act as voice of the users or customer
They understand end-user pain points and design their user journey
UI/Interaction Design
Our specialist UI/Interaction designer help users how to interact with product features, and the digital service
They will optimise user-experience with varied prototypes
Service Design
Our specialist service designers will balance between user and business needs, and solve the strategic and tactical problems.
On-line and off-line constraints for back-end and front-end user journeys will be developed to create a great user-experience
Content Designers
Our experts focus on concise, clear and compelling communication content from chatbots, emailing, calls, digital features, and develop accessibility patterns by default.
They ensure that security, data, applications, systems, platforms and evolving technologies comply with industry standards
Design Tools
Digital & Delivery consultants are widely experienced in industry design standards, and use collaborative design tools; Figma, Mural, Miro, Draw.io, Gliffy, Visio.
Our UX/UI, user researchers, architects, engineers and product management consultants collaborate with clients and customers to use customer centricity and design thinking to understand end-user problems and develop solutions that are:
Desirable
Gives high immediate satisfaction and long term benefits to end-user and the organisation
Feasible
Satisfies all requirements needed to optimise user experience and organisation problems
Viable
It Can be implemented with available human and technological resources
Sustainable
It can be delivered without any business or end-user compromise or constraints
Our Approach
Our user researchers, interaction and content designers, business analyst and product management consultants approach in using design thinking:
1
Empathy: Empathise with users to understand the problem
2
Identify: Identify the exact problem to be solved and document
3
Ideate: Strategize solution for the problems which have been identifies
4
Prototype: Create a prototype of the solution from the ideation phase
5
Test: Test the solution and redesign based on the result
Here is How we Support Organisations
Build the Right Digital Service and Mobile Apps
Our user researchers will support you understand end-user needs and work with your whole team to deliver them. We will support you make users accessibility a default in your organisational design strategy.
Why Work With Digital & Delivery?
An in-person consultation with a user-centred designer practitioner to answer all your questions.
A high-level discovery to explore opportunities to take user-centred design or design thinking approaches in your organisation.
A short action-plan with recommended next steps for engagement.
Supporting Organisations Reinvent and Deliver
Business and Technology Change with Purpose
20, Wenlock Road, London, N1 7GU
+44 20 3393 1878
